Gamble Responsibly

Responsible Gaming Pledge

Fresh Horizons Limited, the operating entity behind casinozodiac.co.nz, is committed to the provision of a secure, transparent, and responsible gaming environment for all registered users. It is recognised by Fresh Horizons Limited that gambling, when conducted without adequate awareness or restraint, may give rise to adverse personal, financial, and psychological consequences.

In accordance with applicable regulatory obligations and industry best practice standards, Fresh Horizons Limited has adopted a comprehensive responsible gaming framework. This framework is designed to ensure that all gaming activities conducted through casinozodiac.co.nz are carried out in a manner that is safe, informed, and consistent with the principles of consumer protection.

It is the position of Fresh Horizons Limited that gambling shall be approached exclusively as a form of entertainment. Under no circumstances should gambling be regarded as a source of income, a financial strategy, or a means of resolving economic difficulties. All patrons are strongly encouraged to engage with the tools and resources made available through this platform in order to maintain full control over their gaming behaviour.

Risk Indicators

Certain behavioural patterns may be indicative of problematic gambling conduct. The following indicators have been identified as warning signs that may warrant immediate attention and self-assessment:

Persistent attempts to recover financial losses through continued or escalated gambling activity, commonly referred to as chasing losses, are considered a primary indicator of harmful gambling behaviour.
Expenditure of funds that have been allocated for essential personal or household obligations, including rent, utilities, food, or loan repayments, in the course of gambling activities constitutes a significant risk indicator.
An inability to cease gambling activities despite repeated personal resolutions or commitments to do so may reflect a loss of behavioural control.
The concealment of gambling activity, including associated expenditure and frequency, from family members, close associates, or financial institutions, is regarded as a notable warning sign.
Experiencing pronounced psychological disturbances — including but not limited to irritability, anxiety, restlessness, or depressive episodes — when gambling is temporarily suspended or restricted may indicate dependency.
Persistent preoccupation with gambling, including repeated contemplation of future gaming sessions or retrospective analysis of prior losses during non-gaming periods, is considered a behavioural risk indicator.

Should any of the above indicators be recognised as applicable to current personal circumstances, it is strongly recommended that the individual avail themselves of the support mechanisms and limitation tools outlined herein without delay.

Self-Ban Options

Fresh Horizons Limited provides registered account holders with the option to initiate a voluntary self-exclusion procedure. Self-exclusion constitutes a formal account restriction mechanism whereby access to the gaming platform is suspended for a designated period or on a permanent basis, at the election of the account holder.

Upon the submission of a self-exclusion request, the following administrative actions shall be implemented by Fresh Horizons Limited:

Access to the registered account shall be suspended for the duration specified within the exclusion request, with minimum exclusion periods being established in accordance with applicable regulatory requirements.
All promotional communications, including but not limited to marketing correspondence, bonus notifications, and incentive-related materials, shall be ceased for the duration of the exclusion period.
Account reactivation shall not be permitted prior to the expiration of the elected exclusion term. Extensions to the exclusion period may be requested at any time during the active exclusion.
In the event that a permanent self-exclusion is elected, account reactivation shall not be facilitated under any circumstances.

Requests for self-exclusion may be submitted by contacting the responsible gaming support team directly via the contact details provided in the concluding section of this policy. All self-exclusion requests shall be processed in a timely and confidential manner.

Control Options

In addition to voluntary self-exclusion, a range of account management tools has been made available to registered users through casinozodiac.co.nz. These mechanisms are designed to empower account holders to exercise responsible oversight of their gaming activity within defined financial and temporal parameters.

The following limitation instruments are available for activation upon request or through the account management interface:

Deposit Limits: Account holders may establish maximum deposit thresholds on a daily, weekly, or monthly basis. Once a deposit limit has been set, it shall take effect immediately. Reductions to deposit limits shall be applied without delay, whereas increases shall be subject to a mandatory review period prior to implementation.
Loss Limits: A maximum loss threshold may be defined by the account holder for a specified period. Upon reaching the designated loss limit, further wagering activity shall be restricted until the commencement of the subsequent period.
Wager Limits: Individual wager amounts may be capped per session, per day, per week, or per month, in accordance with the preferences of the account holder.
Session Time Limits: Account holders may establish maximum session durations, following the expiration of which the account shall be automatically logged out. Notification of approaching session time limits shall be provided in advance of expiration.
Reality Check Notifications: Periodic notifications may be activated to remind account holders of the elapsed duration of active gaming sessions, thereby facilitating informed decision-making regarding the continuation of play.
Temporary Account Suspension (Cool-Off Period): A temporary account suspension of a defined short-term duration may be requested by the account holder as a precautionary measure, during which account access shall be restricted.

All limitation tools described herein are available to registered account holders at no charge. It is recommended that these instruments be utilised proactively rather than reactively, in order to maintain consistent and responsible engagement with gaming activities.

Help & Assistance

Fresh Horizons Limited acknowledges that professional assistance may be required by individuals who are experiencing difficulties related to gambling behaviour. It is strongly encouraged that affected individuals, or those who are concerned about the gambling conduct of a third party, seek guidance from qualified support organisations.

A number of dedicated professional services are accessible to individuals residing in New Zealand and internationally, providing confidential counselling, behavioural support, and crisis intervention services in relation to problem gambling. These organisations operate independently of Fresh Horizons Limited and are staffed by trained professionals equipped to provide appropriate assistance.

Support services of relevance include national problem gambling helplines, community-based counselling programmes, addiction treatment facilities, and mental health services with specialisation in behavioural dependencies. Many such services are available on a twenty-four-hour basis and may be accessed at no cost to the individual seeking assistance.

It is the position of Fresh Horizons Limited that seeking professional help is a positive and constructive course of action. All interactions with support services are treated with strict confidentiality, and no stigma should be associated with the decision to seek assistance.

Account holders who are identified as potentially experiencing difficulties with gambling behaviour may, in accordance with Fresh Horizons Limited's internal responsible gaming protocols, be contacted by the responsible gaming team to discuss available support options. Such communications shall be conducted with sensitivity and discretion.

Get in Touch

All inquiries pertaining to responsible gaming, account limitations, self-exclusion requests, or associated matters may be directed to the Fresh Horizons Limited responsible gaming support team via the following contact address:

Responsible Gaming Inquiries: [email protected]

All correspondence received through the above channel shall be treated with strict confidentiality and shall be addressed by appropriately trained personnel within a reasonable timeframe. Fresh Horizons Limited is committed to ensuring that all responsible gaming inquiries are handled with the utmost care, professionalism, and respect for the privacy of the individual concerned.